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The procedure of selecting products at the elninostore.com, is to click on the desired item. The picture will get bigger and you will be able to see the product description. To make a purchase you must click on the button "add to my bag." The article will be included directly in your shopping bag and you can still select items through the button "continue shopping" or checkout by clicking "continue to pay".
Once you have activated the process of "continue to pay", you will be asked to confirm the billing address (where you will receive purchase documentation) and then the shipping address (where you will receive the package). Example: You can give your address if the package is for you or you can also introduce someone´s address if you want to make her/him a gift. In both cases you can always confirm the address or just introduce a new address.
Elninostore.com will ask you about personal data that will be incorporated into our database in order to process the order and to facilitate completion of your purchase at elninostore.com. Remember that personal data should be reported with accuracy to avoid confusion or incidents in the shipping of package.
You should specify the exact STREET, NUMBER, STAIRCASE, FLOOR NUMBER, DOOR NUMBER, ZIP CODE, CITY, COUNTRY AND PHONE NUMBER because it is the only way that your order can arrive correctly at the destination. Elninostore.com does not take responsibility for wrong addresses or misplaced (both billing and the shipping).
All personal information supplied is confidential and may not be used by elninostore.com for any other purpose except advertising or commercial purposes.
Starting on 25/09 there will be no more sales to area Canarias.
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Elninostore.com accepts only credit and debit cards.
Payments by credit or debit card can be made on-line via a secure and trusted transactions with leading financial institutions. This takes place in real time through the payment gateway of the financial institution concerned.
Remember that you must have your card operational and valid and you will need all the data and security codes that your bank requires.
Elninoshop.com does not store or save or record any type of card data as this information is automatically sent from the customer's computer to the respective bank. Confidential records of payment are transmitted directly in encrypted form (SSL) to the financial institution concerned; therefore, in case of problems with the processing of purchase, you must contact directly to your bank.
To avoid fraudulent uses of cards, elninostore.com applies a special protocol for monitoring and reserves the right to expect the receipt of income before processing and shipping your order. Elninostore.com also reserves the right to process the order and subsequent shipment when it detects some kind of irregularity. Elninostore.com as a complementary measure of security and in order to assist in the prevention of fraud over the Internet, reserves the right to verify the personal data provided by the customer and to take action as appropriate (including the cancellation of the order ) for the purchased goods to be delivered in accordance with the information given in the order.
Once confirmed and accepted the order and the relevant transaction by the customer, costumer accepts and abides the terms of payment, shipping procedures and returns policy of elninostore.com
After confirming by elninostore.com the purchase and corresponding bank transaction, the customer will receive an email with a description of the order, personal data that have been given and the order number that ensures that the purchase has been performed correctly. Non-receipt of this message may be caused by a temporary problem on the network communications or any typing error in the email address supplied.
In both cases it is advisable to contact sac@elninostore.com
If at the time of issuance of the order our store detects no stocks of any of the products included in the order, Elninostore.com will contact the customer via telephone or email and will communicate the new delivery deadline or the impossibility of delivery. In the latter case the amount of the item charged will be returned to the customer as soon as possible.
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The transport of the items purchased at elninostore.com will be made by company SEUR, SA and will be delivered within 1 to 7 working days from the date of order confirmation.
For orders above 150€ net (without VAT), the total costs of shipping will be paid by elninostore.com, if the value of the order is below this amount, shipping costs will be added to the rate for each particular location at the time of purchase.
In case of particular conditions or specific promotions elninostore.com reserves the right to change the terms and amounts of shipping costs.
You should specify the exact STREET, NUMBER, STAIRCASE, FLOOR NUMBER, DOOR NUMBER, ZIP CODE, CITY, COUNTRY AND PHONE NUMBER because it is the only way that your order can arrive correctly at the destination. Elninostore.com does not take responsibility for wrong addresses or misplaced (both billing and the shipping).
You can clarify any doubt or ask any questions regarding the status of your shipment here: sac@elninostore.com
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1 - SIZE Changes:
If the product is returned in its original state, with all the original packaging, as has been sold, it will be forwarded to the exchange and re-shipping. Shipping charges will be the customer's responsibility. If in the stock there is not available a new size, the customer will be reimbursed minus shipping costs.
2 - Incorrect Item received
EXCHANGE/RETURN when Incorrect Item was received: If the items do not comply with the item reflected in the documentation of your order (ITEM, COLOR or SIZE), elninostore.com assumes all shipping costs. If the ordered item is out of stock, elninostore.com will return the full amount of the transaction to the client.
3 - Changes:
The customer has a maximum of 15 calendar days from receipt of order to exchange or return the item. Changes or refunds will be handled by the following email: sac@elninostore.com
Once approved by elninostore.com, order to return gets an incident number. The next step is to fill in the returns form (at the bottom of the page) and put it in the package with the item. For hygienic reasons, certain items may not be returned.
Elninostore.com under no circumstances accepts returns of products used or damaged by customers. If the product is returned in its original state, with all the original packaging, as has been sold, it will be forwarded to the exchange and re-shipping or the returning process.
Elninostore.com does not accept changes of goods: that have been used, or without original packaging, that has not been authorized with the issue number or when the issue number is not visible on the package.
Click here to download the CHANGE FORM/RETURNS NOTE.
4 - Order cancellation rights
Elninostore.com reserves the right to cancel or make changes in specifications of the products that are shown on this website, in accordance with technical changes or modifications made by the manufacturers. Elninostore.com also reserves the right to make changes to these terms of sale.
